Questions, answered plainly

Famly Link is a family care coordination app. It gives everyone helping someone you love one simple place to see what needs to happen, who's handling it and what already happened — appointments, rides, everyday needs, caregiver updates and important family information.

Families helping an aging parent, siblings sharing responsibilities, spouses, extended family, and the professional caregivers and trusted helpers who work alongside them.

Yes — that's exactly what it's for. Everyone joins the same Care Space, and a Need claimed by one sibling is immediately visible as handled to all the others.

Yes. You invite a caregiver into your Care Space and choose what they're authorized to see — such as today's responsibilities, appointments, transportation and care instructions.

No. Caregivers see only what the family authorizes. Private family conversations and Family Vault documents stay private unless the family explicitly shares them. Temporary access expires automatically.

Yes. Each person you help has their own Care Space, kept completely separate, and you can switch between them. Multiple Care Spaces are available on paid plans.

Yes. Simple Mode offers the person receiving care a simplified experience with large buttons, clear language and fewer decisions — like “I need help,” “My day” and “Tell my family.”

Yes. Appointments live alongside everything else, so the family can see where Mom needs to be, when, and whether she needs a ride.

Yes. An appointment can note that a ride is needed; it shows up as needing someone until a family member or caregiver says “I've got it.”

Yes. Anyone on the Care Team can record a quick voice update instead of typing — useful for older family members and caregivers after a visit.

When you've been away for a few days, Catch Me Up summarizes what changed since you last looked — what's been handled, what changed and what still needs someone.

A private place to keep important family information — insurance details, care instructions, important contacts, documents and home information — with control over who can see what.

A way to quickly notify the whole Care Team when something needs everyone's attention. It is a family coordination feature.

No. Famly Link never contacts 911 or emergency services. For a medical or life-threatening emergency, contact the appropriate emergency service immediately.

No. Famly Link isn't an electronic health record, hospital portal or telehealth service. It's built around the everyday coordination families actually do — who's driving, what still needs someone, what happened.

Never. Famly Link helps families coordinate care; it does not provide medical advice, diagnosis or treatment recommendations. Medication changes are always confirmed by a person.

You can ask questions like “What does Mom need this week?” or “What changed since yesterday?” The Assistant works only with information your authorized account can access, to organize and summarize. It can make mistakes, so important information should be checked — and anything it suggests waits for a person to confirm.

Famly Link starts free, with no credit card required. Famly Link+ is $9.99/month or $99/year, and Famly Link Complete is $19.99/month or $199/year. See the Pricing page for what each plan includes.

No. A subscription covers the Care Space — invite your whole Care Team, including caregivers and helpers, without paying per person.

Yes, anytime from Settings. Choosing a smaller plan or cancelling never deletes your family's information.

Yes. You can export your data and permanently delete your account from Settings. You're in control of your information.