Security & privacy
Family information should stay with the people you trust.
Famly Link is designed toward strong privacy and security practices for sensitive family-care information. Here's what that actually means, in plain English.
Care Spaces
Each person being cared for has their own Care Space. Information from one Care Space is kept separate from every other — a caregiver helping two families never has those families mixed together.
Roles
Everyone joins with a role — family, caregiver, helper and more. A role decides what someone can do, and it's set per Care Space, not globally.
Permissions
Beyond roles, families control specific permissions — for example whether a caregiver can see medication information or Family Vault documents. Access rules are enforced by the database itself, not just hidden in the app.
Temporary access
Helping just this week? Temporary access expires automatically on the date the family sets — nothing to remember to revoke.
Private storage
Family Vault documents and voice updates are stored privately. Files are reached through time-limited links for authorized people only — never through public URLs.
Authentication & account controls
Sign-in is required to see anything. You can review and close active sessions, export your data and delete your account from Settings.
AI boundaries
The Famly Link Assistant can only work with information your own account is allowed to see. It never gives medical advice, never acts on its own, and families can switch AI features off per Care Space.
Data-sharing principles
We don't run behavioral advertising based on private care information, and product analytics record event names and counts — never medication names, care notes, message contents or document titles.
Our promise to you
Your family's information is protected by real, working safeguards — the ones listed above — and access is enforced by the system itself on every single request, not just hidden in the app. Only the people you invite can see your Care Space, and you can remove anyone at any time.
We also promise to be straight with you. No app anywhere can honestly call itself “100% secure” or “unhackable,” and any service that says that isn't being truthful with you. We'd rather earn your trust by telling you exactly what protections are in place and how they work — and by never using your family's private information for advertising.
Famly Link helps families coordinate care. It does not provide medical advice, diagnosis or emergency services.