Privacy Policy

Your account. Your name, email address and, if you choose to give it, your mobile number.

Care information you enter. Care Team members, everyday help and tasks, appointments, medication lists, messages, voice messages and documents you add to your family's Care Team.

Text message opt-in records. If you choose to turn text messages on for yourself, we store your own mobile number, your agreement, the wording you agreed to, and the date and time you gave it.

Basic technical records. Sign-in activity and simple, privacy-conscious usage counts that help us keep the service working and secure. We do not use advertising trackers.

To run Famly Link: to show your Care Team the information they are permitted to see, to send the reminders and alerts you ask for, to take payment for a paid plan, to keep accounts secure, and to answer support requests.

We do not use your family's care information to advertise to you, and we do not use it to train third-party advertising or profiling systems.

Famly Link does not sell, share, or provide mobile phone numbers, SMS opt-in information, or messaging consent records to third parties or affiliates for marketing or promotional purposes.

You give your consent to receive text messages directly to Famly Link, in your own account, for your own mobile number. Nobody else can turn text messages on for your number, and Famly Link does not send invitations by text.

Your mobile number and opt-in record are used only to deliver the Famly Link account notifications you asked for. Our messaging provider processes the messages solely to deliver them on our instructions, and is not permitted to use your number, opt-in information or consent records for its own purposes, for marketing, or for any third party.

Message frequency varies. Message and data rates may apply. You can stop texts at any time by replying STOP, or by turning text messages off in the app's Notification settings. See our text messages page and our SMS Terms & Conditions.

Only the people in your Care Team, and only the parts their role and permissions allow. Permissions are enforced in the database itself, not just hidden in the app.

We use a small number of service providers to operate Famly Link — hosting and database, payment processing, email delivery and text message delivery. They may only process information on our instructions and for those purposes, and never for marketing or promotional purposes of their own or of any affiliate.

We keep information for as long as your account and Care Team exist. You can export your information or ask for your account to be deleted from Settings. Choosing a smaller plan never deletes anything.

Famly Link is for adults. It is not intended for children under 13.

Questions about this policy or your information? Reach us through the Help & Support screen inside Famly Link, and see how we protect your family's information.

Famly Link does not provide medical advice, diagnosis or emergency services.