Terms of Service

You must be 18 or older to hold an account. Keep your sign-in details private, use the service lawfully, and only add information about other people when you have their permission to do so.

Famly Link is a coordination tool. It does not provide medical advice, diagnosis, treatment or emergency services. In a medical or life-threatening emergency, contact the appropriate emergency service.

A Care Team is created by a family organizer, who decides who joins and what each person can see. Anyone with permission to manage a Care Team is responsible for the access they grant. Access can be removed at any time.

The program. Famly Link SMS Notifications is an account notification program operated by Famly Link. It sends care reminders (appointments, medications, everyday help), assigned tasks, care-team updates, and urgent Care Team Alerts about the person your Care Team looks after. Famly Link does not send marketing or promotional text messages, and does not send text messages on behalf of any third party.

How you join. You enroll yourself, directly with Famly Link, while signed in to your own account: open Notifications, then Notification settings, enter your own mobile number and tick the text message consent box. The box is optional and unticked by default, it is not part of accepting these Terms, and Famly Link can be used fully without it. Nobody can enroll another person's number, and Famly Link does not send invitations by text.

Frequency. Message frequency varies with what is happening in your Care Team.

Cost. Famly Link does not charge for text messages. Message and data rates may apply from your mobile carrier.

Stopping messages. Reply STOP to any Famly Link text to stop all program messages to that number; you will receive one confirming reply. You can also turn text messages off at any time in the app's Notification settings. To start again, reply START or turn text messages back on in Notification settings.

Help. Reply HELP to any Famly Link text, or email support@famlylink.com.

Delivery. Delivery depends on your mobile carrier, and carriers are not liable for delayed or undelivered messages.

Famly Link does not sell, share, or provide mobile phone numbers, SMS opt-in information, or messaging consent records to third parties or affiliates for marketing or promotional purposes. See the Famly Link Privacy Policy and text messages page.

Famly Link offers paid plans billed monthly or yearly, each beginning with a 14-day free trial. Paid plans renew automatically until cancelled, and you can cancel at any time from Plan & Billing. Choosing a smaller plan never deletes your family's information.

Every paid plan starts with a 14-day free trial. A valid payment method is required to begin a trial. Nothing is charged during the trial, and the selected monthly subscription begins automatically when the trial ends unless it is cancelled before then.

Monthly plan cancellations take effect at the end of the current monthly billing cycle. Yearly plan cancellations take effect at the end of the paid 12-month term. Payments are non-refundable, and Famly Link does not provide prorated refunds or credits for any plan.

You keep ownership of the information you add. How we handle it is described in the Privacy Policy. You can export it or ask for your account to be deleted from Settings.

We work to keep Famly Link available and secure, but the service is provided as is, without warranties. To the extent permitted by law, Famly Link is not liable for indirect or consequential losses, or for missed or delayed messages.

We may update these terms; we will tell you in the app when we make a material change. Questions? Reach us through the Help & Support screen inside Famly Link.