Text messages
Text messages from Famly Link
Famly Link only texts people who turned text messages on for their own number. This page explains what we send, how often, what it costs, and how to make it stop.
What we send
- Care reminders and tasks. Appointment reminders, medication reminders, everyday help you've been asked to do.
- Care-team updates and alerts. What changed in your Care Team, and urgent Care Team Alerts when something needs you.
- Nothing else. No marketing, no promotions, and no texts on behalf of anyone else. Invitations are never sent by text — the person inviting you shares your private link themselves.
How permission works
You turn texts on yourself, in your own account: open Notifications, then Notification settings, enter your own mobile number and tick the text message box. It's optional and off until you do it, and nobody else can turn texts on for your number.
How often, and what it costs
Message frequency varies with what's happening in your Care Team — usually a few a week. Message and data rates may apply, depending on your phone plan.
How to stop
Reply STOP to any text and we'll turn texts off for your number, with one confirming reply. Reply HELP for help, or email support@famlylink.com. You can also turn text messages off anytime in the app's Notification settings.
Questions?
See our frequently asked questions or how we protect your family's information.